Shipping Policy

Shipping Policy

This Shipping Policy applies to all orders placed through the website operated by M TRANSPORT SOLUTIONS LTD. By placing an order, you agree to the shipping terms set out below.

Processing Time

Orders are normally processed within 1–2 working days after payment has been confirmed.

Processing time may be extended during busy periods, public holidays, stock shortages, or unexpected operational delays.

Delivery Estimates

Most UK orders are delivered within 2–5 working days after dispatch.

Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on:

  • Courier performance
  • Delivery location
  • Weather conditions
  • Public holidays
  • Peak seasonal demand
  • Product availability

Courier Disclaimer

We use third-party courier and postal services to deliver orders.

Once an order has been handed over to the courier, delivery is subject to the courier’s own handling times and service conditions. We are not responsible for delays caused by the courier, including late delivery, missed delivery attempts, or parcel handling delays outside our control.

Incorrect Address Policy

Customers are responsible for entering a complete and accurate delivery address at checkout.

If an incorrect or incomplete address is provided, we are not responsible for:

  • Delayed delivery
  • Failed delivery
  • Returned parcels
  • Additional shipping charges for reshipment

If a parcel is returned to us due to an incorrect address, the customer may need to pay additional postage before the order can be resent.

Tracking Information

Where tracking is available, tracking details will be sent by email after the order has been dispatched.

Please allow time for tracking information to update after dispatch. In some cases, tracking may not update immediately depending on the courier service used.

If you do not receive tracking information within a reasonable time after dispatch, please contact us for assistance.

Contact Information

If you have any questions about shipping or delivery, please contact us:

M TRANSPORT SOLUTIONS LTD
46 Milne Road
Poole
BH17 7ND
United Kingdom

Email: m.transport.uk@outlook.com
Telephone: +44 7983 992311