Refund Policy

Refund Policy

This Refund Policy applies to all purchases made through the website operated by M TRANSPORT SOLUTIONS LTD. By placing an order on our website, you agree to the terms set out below.

Refund Timeframe

Refund requests must be submitted within 14 days of delivery unless a different return period is stated on the product page.

Once a returned item has been received and inspected, approved refunds are normally processed within 5–10 working days to the original payment method.

Please note that bank or card provider processing times may vary.

Return Conditions

To be eligible for a return and refund, items must meet all of the following conditions:

  • The item must be unused
  • The item must be returned in original packaging
  • The item must be in resalable condition
  • The return must be made within the applicable return timeframe
  • The item must include any original components, accessories, or inserts supplied with the order

Customers are responsible for ensuring that returned items are properly packaged to avoid damage during transit.

Non-Refundable Situations

Refunds may not be approved in the following situations:

  • The item has been used
  • The item has been damaged after delivery
  • The item is returned outside the refund timeframe
  • The item is missing original packaging or parts
  • The item has been altered, misused, or installed incorrectly
  • The return does not match the original order
  • The issue is caused by customer error, including incorrect size selection or incorrect address details provided at checkout

Shipping charges are generally non-refundable unless the return is due to our error or a damaged/wrong item.

Damaged Item Handling

If your item arrives damaged, please contact us as soon as possible, ideally within 48 hours of delivery.

When reporting a damaged item, please include:

  • Your order number
  • Clear photos of the damaged item
  • Photos of the outer packaging
  • A brief description of the issue

Once reviewed, we may offer one of the following:

  • A replacement item
  • A refund
  • Further instructions for return

We may request that the item be returned before a refund or replacement is approved.

Wrong Order Handling

If you receive the wrong item, please contact us promptly with your order number and photos of the product received.

After verification, we will review the issue and may provide:

  • The correct replacement item
  • A refund
  • Return instructions, if required

Wrong item claims should be made within a reasonable time after delivery so that we can resolve the issue quickly.

Return Process

To request a return, please contact us at:

Email: m.transport.uk@outlook.com
Phone: +44 7983 992311

Please include your:

  • Full name
  • Order number
  • Reason for return
  • Photos if the item is damaged or incorrect

Returns sent without prior approval may not be accepted.

Contact Information

If you have any questions about this Refund Policy, please contact:

M TRANSPORT SOLUTIONS LTD
46 Milne Road
Poole
BH17 7ND
United Kingdom

Email: m.transport.uk@outlook.com
Telephone: +44 7983 992311