Privacy Policy

Privacy Policy

This Privacy Policy explains how M TRANSPORT SOLUTIONS LTD collects, uses, stores, and protects your personal information when you visit our website, place an order, or contact us.

By using this website, you agree to the practices described in this Privacy Policy.

Company Information

M TRANSPORT SOLUTIONS LTD
46 Milne Road
Poole
BH17 7ND
United Kingdom

Email: m.transport.uk@outlook.com
Telephone: +44 7983 992311

Information We Collect

We may collect personal information that you voluntarily provide when using our website, including:

  • Full name
  • Email address
  • Telephone number
  • Billing address
  • Delivery address
  • Order details
  • Payment-related information
  • Customer service enquiries
  • Contact form submissions

We may also automatically collect certain technical information, including:

  • IP address
  • Browser type
  • Device information
  • Website usage data
  • Cookie-related information

How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Arrange delivery of purchased products
  • Communicate about orders and customer enquiries
  • Provide customer support
  • Process payments securely
  • Improve our website and services
  • Detect and prevent fraud
  • Comply with legal and regulatory obligations

Payment Information

Payments made through our website are processed by secure third-party payment providers.

We do not store or have access to complete payment card details. Payment information is handled directly by the payment processor in accordance with their security and privacy standards.

Order Fulfilment

To fulfil customer orders, we may share necessary information with trusted service providers, including:

  • Shipping and courier companies
  • Payment processors
  • Website hosting providers
  • IT and security service providers
  • Professional advisers where required by law

Information shared is limited to what is reasonably necessary to provide the requested service.

Data Retention

We retain personal information only for as long as necessary to:

  • Complete transactions
  • Provide customer support
  • Maintain business records
  • Meet accounting and tax obligations
  • Comply with legal requirements

When information is no longer required, reasonable steps are taken to securely delete or anonymise it.

Marketing Communications

We may occasionally send service-related communications regarding orders, deliveries, or customer support requests.

We will not send marketing emails without an appropriate legal basis or your consent where required by law.

You may unsubscribe from marketing communications at any time.

Data Security

We take reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Disclosure
  • Alteration
  • Destruction

While we strive to protect your information, no method of online transmission or electronic storage can be guaranteed as completely secure.

Your Rights

Subject to applicable laws, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your information
  • Restrict certain processing activities
  • Object to specific uses of your information
  • Request a copy of your personal data

Requests may be submitted using the contact details below.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Remember user preferences
  • Analyse website performance
  • Support shopping cart and checkout functions

For more information, please refer to our Cookie Policy.

Third-Party Websites

Our website may contain links to external websites operated by third parties.

We are not responsible for the privacy practices, content, or security of external websites and encourage users to review the privacy policies of those websites separately.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

Any updates will be published on this page with a revised effective date.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

M TRANSPORT SOLUTIONS LTD
46 Milne Road
Poole
BH17 7ND
United Kingdom

Email: m.transport.uk@outlook.com
Telephone: +44 7983 992311