Cancellation & Refund Policy

We understand plans change. Our policy is designed to be fair and transparent.

Standard Journey Cancellations

• More than 24 hours before pickup: full refund minus any non-refundable payment processing fees.
• Between 6 and 24 hours before pickup: 50% refund of the total journey value.
• Less than 6 hours before pickup or no-show: no refund.

How to Cancel

All cancellation requests must be submitted in writing by email to m.transport.uk@outlook.com. Please include your booking reference, name, and pickup date and time. Refunds are processed within 5-10 business days to the original payment method.

Force Majeure

If a journey cannot be completed due to circumstances beyond our control, we will offer a full refund or the option to reschedule at no extra cost.

Questions?

Phone: 07983 992311
Email: m.transport.uk@outlook.com